DOCTORS APPOINTMENTS AT WEEKENDS
Following the results of your comments on the patient survey, we are pleased to announce that we will be running GP appointments on Saturdays and Sundays.
Hounslow, TW3 1NL
T- 020 8630 1111
Sat & Sun 09:00–15:00
The staff at FirstCare Practice would like to welcome you. We provide high quality, comprehensive health care services from comfortable and well equipped premises. We are pleased to offer efficient services by investment in staff training and technology.
We offer a comprehensive range of NHS General Practice services. We are a centre for wellness and emphasise heathly living.
We are open from 07:45 - 20:00 Monday to Friday and on 0900-1500 on Saturday & Sundays.
Your Practice, Your Voice – Survey Results
We work hard to provide you with a high quality services, but there is always room for improvement. Thank you all very much for your valuable feedback to help us to improve the services we provide for you further. We have had 450 responses to the practice survey.
Here is a link to the patient Survey results
Here are the key areas for improvement that you have raised and our plans for improvement.
It appears that most patients make appointments on the phone and most of you would prefer to make appointments using this method. However many of you would like to make more online appointments and found that they were often not enough appointments available.
Action Plan - We will make many more online appointments available for you to book. Please speak to reception for your username and password. Here is a video which outlines how you can access the site and make appointments, request medication and update your personal details. http://www.firstcare.org.uk/online/
Getting through on the phone
Many of you felt it difficult to get through on the phone.
Action Plan - we have agreed to invest in a new telephone system which will allow you to automatically book and cancel appointments as well as request medication. We hope to have this in place in the next few months.
To improve the service levels we provide for you on the telephone, we will provide training for all staff, from external provider and also listen to telephone conversations to ensure that we are meeting high quality standards.
Information regarding opening times.
We are open from 0800-2000 Monday to Friday and Saturdays. This is something that many patients were unaware of. This is outlined by the answer to question 22 which was a request by patients to open after 0630, whereas we are open until 2000 every week day.
Action – we plan to improve information for our patients regarding our opening hours with posters in reception and on our website.
It has been noted 43% of patients have not seen our website and patients had problems logging and wanted more information.
Action – We will continue to promote the practice website. We will ensure that there is up to date local information for you. We will continue to collect emails in order to communicate with you so as we can provide you information and news. You may be aware that we have set up Twitter and Facebook accounts for our patients, please come and join us so we can provide you with information and updates.