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Patient Charter

Many people do not get the best out of their doctor. How often do you come out of a consultation wishing that you had asked that important question or you feel you have not understood what the doctor has told you? If you have been in this situation then this booklet is for you. It has been written to give you practical advice to help you to make the most of your time with the doctor. A well planned consultation will not only make it less stressful for you but will also help your doctor to give you a better service.

At the back of the booklet you will see spaces for you to write your questions and notes and also to write down what the doctor tells you. As most of us forget at least half of what we have been told within five minutes, writing reminders is a great help.

Some of you may be approaching your doctor following initial advice from telephone helplines and information sources found on the internet such as NHS Direct. Others of you may have already sought advice from a walk-in clinic and are visiting your doctor to follow up a diagnosis or treatment plan. If you are one of these people, this booklet is just as relevant for you as for those who are planning your first discussion with your doctor. You will still need to think about how you wish to use the information received from these sources to get the most out of your appointment.

You and Your Doctor
How to get the most of your 10 minute appointment.
Your and Your Doctor.pdf
Adobe Acrobat document [183.2 KB]

Improving Communication

Following the results of your comments on the patient survey we will be sending you newsletters every 2 weeks. 

Firstcare Practice


Firstcare Practice

       Blenheim Centre

Hounslow, TW3 1NL

T- 020 8630 1111

E- firstcare.practice@nhs.net


Mon-Fri    07:45-20:00

Sat & Sun 0800-2000

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